Monday – We are staying at Falcon Meadow for a couple more days. After I spoke with Inogen last night about the error on my G3 portable oxygen concentrator, they said that they were going to replace it the next day with same day shipping. So this morning I waited until about 10:00 AM (Mountain time) to call Inogen to find out the status of the shipping of the G3. The first person I spoke with said that it was scheduling for shipping today, but I wouldn’t get it until tomorrow. I told him that wasn’t correct, the lady I spoke with last night said that they would ship and deliver same day. He said he would have to check on that and put me on hold. He finally came back and said that they would indeed ship and deliver same day. They had a depot in Denver, so I had to wait for a courier to deliver the G3. About 3:00PM he arrived with the exchanged G3. It worked fine and I repackaged the old one in the box the exchange one came in and Sue brought it back to the office. Inogen had UPS already lined up to pick it tomorrow from the campground office.
Tuesday – I called my transplant nurse in Houston about the home oxygen concentrator that they want me to start using at night when I sleep. She had sent the order in to Apria last week, but I hadn’t heard anything from Apria. So she called them and they said they had no record of an order, so apparently they lost it. She resent the order with the supporting documentation. Apria called me later that afternoon and said they needed some more documentation. The lady I spoke with said she would email me the list of documents and I asked her for her phone extension. Well I never got the list and when I tried to call her back the automated phone system never had a place to enter an extension. I had to wait 30 minutes on hold before someone picked up to ask them to transfer me. Instead of being transferred, it went to a ringing phone and then it hung up on me. I had to call them back and wait another 30 minutes on hold to get someone to transfer me. Never did get the same lady. I tried several more times during the day, but finally gave up for the day.
Wednesday – Well to keep this story short about my experience with Apria, let’s just say it was a nightmare to try and get something done. I never could talk to the same person twice and I had to wait about 30 minutes each time before talking to someone and each person had their own way of doing the order for Medicare, even though the Medicare rules are the same for every person. One person couldn’t read the doctor’s hand written notes (which they require) and said that my nurse had to send some more. I hung and called back and asked for a supervisor. She said she could read the handwritten notes with no problem and she accepted them. But they she needed another document. Anyway I spent all day long trying to get the correct information to them. I told them if they couldn’t deliver it tomorrow they could stick the unit up their ^$%#, because I didn’t want to deal with them anymore.
Thursday – My transplant nurse in Houston is in clinic all day on Thursdays with pre-transplant patients like me. Apria and I both had a little difficulty getting to her and getting the information to Apria. But she came through and got them all of the documents. I then called Apria back and again asked for a supervisor to get them to escalate the order. They agreed to escalate after hearing about all of the troubles I have been having with them. They finally deliver the unit at 8:30 PM and I started using it that night to sleep with all night long. No problems yet!
Another photo of Pike’s Peak
A rainbow appeared late in the afternoon.
Friday – We left Falcon and headed to Estes Park, Colorado to stay at Elk Meadow RV park for 3 nights. We arrived around 1:30 PM and got connected up. We stayed in the park the rest of the day, while Sue finished up on some signs she was painting on for an upcoming rally.
Saturday – We took a road trip and drove the Trail Ridge Road to the Alpine Meadow visitors center and then drove back to the campground. We took several photos of the trip.
Starting down Trail Ridge Road toward Grand Lake.
An alpine lake
We saw this rig in the RV park
Sunday – Alan and Rita arrived around 11:00 AM and we then went out to eat lunch. We had a good lunch and we followed them on the Peak to Peak Trail from Estes Park back to Central City. We stopped in Nederland for about an hour to get a snack and people watch. We took a few photos on this trip also.
The mountain behind he RV park.
Alan and Rita in front of a lake.
Sue and I
The creek that goes through the town of Nederland
Some local flowers
We had a great day travelling with Alan and Rita. We stopped by their motorhome which is sitting at Transwest Cummins near Denver waiting to get some service done. We visited for about an hour and then Sue and I drove back to the motorhome. We did stop at Trader Joe’s in Boulder to pick up a few items, before heading home.
We will be leaving here tomorrow and drive the 5 1/2 miles down the road to stay at the Jellystone RV Park for the next 3 days.
Until next time!